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Solutions

We offer tailored solutions to help organisations build agile business processes, empower their people to work more effectively and modernise customer experiences.

Our expertise in AI-driven technologies and Microsoft platforms enables us to deliver solutions that drive efficiency, innovation, and engagement across your organisation.

We are the first to offer integrated:

Select an option below:
  • Project & Portfolio Management as a Service
  • Enterprise Architecture as a Service
  • Business Analysis as a Service

Drive project throughput and value outcomes with a commonsense approach to managing portfolios, projects, and change.

Research shows that successful projects are a top driver of business satisfaction with IT. However, most organisations struggle to consistently deliver successful projects. We have adopted a commonsense framework focused on supply-demand alignment, strong sponsorship accountability, and a responsible approach to implementing change. This framework helps deliver consistent project outcomes without introducing unnecessary process overhead.

Pick the right tool for the job.

Take a holistic approach to addressing project failure points by focusing on the right capability to fix the right challenges you’re facing.
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Project Portfolio Management

Project portfolio management (PPM) drives project delivery by enabling IT to focus on the right tasks at the right time with the right people.

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Project Management

Whether your project teams follow a predictive methodology, an Agile methodology, or something in between, good project management practices should enable responsive risk management and governance and provide a holistic portfolio view to portfolio managers and owners.

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Organisational Change Management

An organisational change management (OCM) practice can help achieve the goals of project portfolio management by increasing the chances of realizing project outcomes and intended benefits.

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Project Management

Project management offices (PMOs) often emerge out of necessity or urgency. A significant event occurs, and the leadership decides it could have been prevented with a "project management office." However, simply prescribing a "PMO" as a solution for every organisational issue is insufficient. There are different types of PMOs and, more importantly, different types of organisations.

Unlock the full potential of your organisation with our Enterprise Architecture as a Service. Our EAaaS provides a strategic framework to align your technology with your business goals, ensuring agility, efficiency, and scalability. We offer:
Strategic Alignment:

Align your IT and business strategies for optimal performance and growth.

Digital Strategy and Roadmaps: 

Develop clear, actionable digital and IT strategies and roadmaps that guide your technological evolution.

Solution Architecture and Design

raft robust solution architectures and designs that address your specific business needs and challenges.

Governance and Compliance: 

Ensure compliance with industry standards and best practices, minimising risks and maximising returns.

Digital Strategy and Roadmaps: 

Develop clear, actionable digital and IT strategies and roadmaps that guide your technological evolution.

Accelerate your business transformation by modernising, automating, and innovating at speed. Vantage Forward helps you streamline operations, overcome organisational challenges, and eliminate inefficiencies, empowering your business to stay ahead in a competitive market.
 

Key Solutions with AI

We specialise in harnessing AI to drive efficiency and productivity across all Microsoft platforms, with a focus on optimising Copilot functionality to enhance business operations.
Microsoft Copilot Optimisation

Maximise the power of AI across Microsoft platforms, helping you unlock greater value and performance.

Dynamics 365 Integration

Expertly enable and optimise Copilot within Dynamics 365 to improve workflow automation and decision-making.

Extended Copilot Capabilities

Expand AI capabilities to your ERP, finance, works management, and asset systems, streamlining processes and boosting operational efficiency.

UX-Driven Conversational AI

Design intuitive, user-friendly Copilot experiences with a focus on enhancing conversational channels for seamless interaction.

Responsible AI Alignment

We ensure that all AI implementations align with responsible AI practices, fostering a balanced and ethical approach to AI integration in the workplace.

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Accelerate your business transformation by modernising, automating, and innovating at speed. Vantage Forward helps you streamline operations, overcome organisational challenges, and eliminate inefficiencies, empowering your business to stay ahead in a competitive market.

Key Solutions with AI:

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Microsoft Copilot
Optimisation

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Dynamics 365
Integration

18-3
Extended Copilot
Capabilities

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UX-Driven
Conversational AI

20-2
Responsible AI
Alignment

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Enable People to Work Better


At Vantage Forward, we deliver innovative solutions that enhance your systems and unlock new potential for your organisation. Our team of expert consultants specialise in Modern Work, Data and AI, and Custom Application Development, helping you create an agile, efficient, and empowered workforce.

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Microsoft Modern Work for AI-Powered Collaboration and Productivity

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Intranets

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Power
Platform

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Business
Process Automation

PerS
Chatbots

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Modernise your Customer Experience


Delivering exceptional experiences is the cornerstone of sustained business success. At Vantage Forward, we understand that modern customers expect seamless, intuitive, and highly personalised interactions. Our customer experience solutions are designed to help your organisation exceed these expectations, fostering deeper engagement and long-term loyalty.

Key Solutions for Enhanced Customer Experience:

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Digital
Experience Platforms

22-1
Customer
Journey Mapping

15-2
AI-Driven
Personalisation

14-1
Omnichannel
Integration

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Empower Your Frontline Teams


Your employees play a critical role in delivering a superior customer experience. Vantage Forward equips your teams with the tools and insights they need to respond to customer needs efficiently and effectively. With real-time access to customer data and communication tools, your teams can provide personalised support, resolve issues quickly, and build stronger relationships.

Key Empowerment Tools:

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CRM
Integration

17-3
Customer
Support Solutions

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Employee Training
and Enablement

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Deliver Faster, Smarter Service


Speed is critical in today’s customer experience landscape. Long wait times or delayed responses can drive customers away. Vantage Forward’s modernised systems allow you to respond quickly and effectively, providing real-time support that keeps your customers satisfied and engaged.

Key Service Enhancements:

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AI Chatbots
& Virtual Assistants

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Self-Service
Portals

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Real-Time
Analytics

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Build Long-Term Customer Loyalty


Exceptional customer experience is about more than one-off interactions—it’s about building relationships that inspire loyalty. Vantage Forward helps you foster long-term connections by delivering consistent, high-quality service that aligns with your customers’ needs and preferences.

Loyalty-Driven Strategies Include:

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Customer
Feedback Loops

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Personalised
Engagement Campaigns

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Proactive
Customer Support

Why Choose Us?

End-to-End Solutions

From strategy to implementation, we provide comprehensive solutions that cover every aspect of your business transformation, ensuring seamless integration and success at every stage.

We’re with you from start to finish, ensuring your transformation journey is smooth and successful.

Agile and Scalable

Our solutions are designed to be agile and scalable, adapting to your business needs as they grow and evolve, so you can stay competitive in a dynamic market.

Stay ahead with solutions that grow and adapt with your business.

Future-Proof Technology

We leverage cutting-edge technologies, such as AI and automation, to future-proof your operations and keep you at the forefront of innovation.

Equip your business with the latest technology to drive long-term success.

Personalised Approach

We understand that every business is unique, which is why we tailor our services to your specific goals and challenges, delivering solutions that fit you perfectly.

 Get solutions customised to your business needs for maximum impact.

Proactive Partnership

We don’t just deliver solutions—we build long-term partnerships, providing ongoing support, insights, and innovations to ensure your continued success.

Partner with us for ongoing support and innovation that drives sustained growth.

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End-to-End Solutions

We’re with you from start to finish, ensuring your transformation journey is smooth and successful.

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Agile and Scalable

Stay ahead with solutions that grow and adapt with your business.

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Future-Proof Technology

Equip your business with the latest technology to drive long-term success.

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Personalised Approach

Get solutions customised to your business needs for maximum impact.

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Proactive Partnership

Partner with us for ongoing support and innovation that drives sustained growth.

What Our Clients Have to Say

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Incredibly articulate, with a knack for facilitating conversations and seamlessly translating them into clear technology directions. A valuable resource for navigating complex landscapes with ease and precision.

Angie Hendrick, 
CIO, University of New England

Ready to modernise your business and drive innovation?
Learn How